Frequently Asked Questions
Everything you need to know about your Molecule experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 30 days of delivery. Please use our online portal to generate a prepaid return shipping label.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are Molecule garments sustainably produced?
Yes, we prioritize ethical manufacturing and use high-quality, sustainable fabrics. We partner with factories that ensure fair wages and safe working conditions for all artisans.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the 'Cancel' button in your confirmation email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.